Privacy Policy

Who We Are

Seven Pines Home Improvement is a home improvement and general contracting company located at:

If you have any questions about this privacy policy or how we handle your information, you can reach us at any of the contacts above.

Information We Collect

Information You Give Us

When you call us, fill out a contact form, or request an estimate, you may share:

• Your name
• Phone number
• Email address
• Home or project address
• Details about your project or home improvement needs

We only collect what you choose to give us. We do not require information you aren't comfortable providing.

Information Collected Automatically

When you visit our website, Google Analytics automatically collects certain technical information, including:

• Your IP address (anonymized)
• Browser type and version
• Pages you viewed and how long you spent on them
• How you arrived at our site (search engine, referral link, etc.)

This information helps us understand how visitors use our website so we can improve it. It is collected through cookies placed by Google Analytics. See the Cookies section below for details on how to control this.

Payment Information

If you pay for services through our website, payment is processed by a third-party payment processor. We do not store your full payment card number, CVV, or banking details on our systems. The processor receives and handles that information directly and securely.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates for your project
• Deliver the services you hired us to perform
• Contact you about your project by phone, email, or text message, with your consent
• Process payments for work completed
• Improve our website and service using aggregated, anonymized data from Google Analytics

We do not use your information for automated decision-making that produces legal or similarly significant effects. A real person reviews every inquiry.

We do not use your personal information to send you unrelated marketing from third parties.

How We Share Your Information

Seven Pines Home Improvement does not sell, rent, or share your personal information, including your mobile phone number and SMS opt-in, with third parties or affiliates for their own marketing purposes. Mobile opt-in data is never shared with anyone for any purpose other than delivering the messages you requested.

That said, operating a business means we work with a small number of service providers. Here is an honest list of when and why limited information may be shared:

Service Providers

We may share information with vendors who help us operate our business. These vendors are permitted to use your information only to perform services on our behalf, they may not use it for their own marketing or any other purpose:

• Google Analytics, receives anonymized website usage data to help us understand site traffic
• Payment processor, receives payment details when you pay online, to complete your transaction securely

If we add other service providers in the future, this policy will be updated to reflect them.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfer

If Seven Pines Home Improvement is sold, merged, or its assets transferred to another entity, your information may transfer as part of that transaction. We will notify you if that happens and if the new owner's privacy practices differ materially from ours.

We never share mobile opt-in data or SMS consent with third parties or affiliates for marketing. Under no circumstances is your phone number sold.

SMS and Text Messaging

How You Opt In

When you provide your phone number through our contact form or verbally request text communication, you may choose to receive text messages from Seven Pines Home Improvement. By doing so, you consent to receive SMS messages related to your inquiry, estimate, project scheduling, and service updates.

Consent to receive text messages is never required as a condition of purchasing our services. You can work with us without opting in to texts.

Types of Messages We Send

Text messages from Seven Pines Home Improvement may include:

• Appointment scheduling and confirmations
• Estimate follow-ups and status updates
• Replies to questions you have sent us
• Project coordination and service updates

We do not send unsolicited promotional blasts.

Message Frequency

Message frequency varies depending on your project and how often you reach out to us. You will not receive texts unrelated to your inquiry or project.

Rates

Message and data rates may apply depending on your mobile carrier and plan.

How to Stop Receiving Texts

Reply STOP at any time to stop receiving text messages from us. You will receive one final confirmation message and no further texts. If you want to opt back in later, simply contact us.

Need Help?

Reply HELP to any of our messages, or contact us directly at (857) 247-4667 or office@sevenpinescorp.com.

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

No Sharing of Mobile Data

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies

Cookies are small text files that a website places on your device. We use cookies for the following purpose:

Google Analytics

Our website uses Google Analytics, a service provided by Google LLC, to collect anonymized information about how visitors use our site. Google Analytics uses cookies to distinguish visitors and compile reports. The information collected (including your IP address) is transmitted to Google and stored on their servers.

Google Analytics data helps us understand which pages are most useful and how we can improve the experience for our visitors.

To opt out of Google Analytics tracking:

• Install the Google Analytics Opt-Out Browser Add-On, which prevents data from being sent to Google Analytics across all websites you visit.
• You can also control or delete cookies through your browser settings. The method varies by browser; look for "Privacy," "Security," or "Cookies" in your browser's settings menu.

Note: disabling cookies may affect how some features of the website function.

Your Rights

You have choices about your personal information. Here is what you can do:

• Access or correct your information. If you want to know what information we have about you, or if any of it is incorrect, contact us at office@sevenpinescorp.com and we will respond promptly.
• Request deletion. You may ask us to delete personal information we hold about you. We will honor that request to the extent we are not legally required to retain it, for example, for tax or legal compliance.
• Opt out of text messages. Reply STOP to any text message at any time.
• Opt out of marketing emails. Use the unsubscribe link in any marketing email, or contact us directly.

Massachusetts Residents

As a Massachusetts-based business, we respect the data rights of MA residents and handle your information in accordance with Massachusetts privacy and consumer protection law. If you have questions or concerns about how we handle your data, please contact us directly and we will work to resolve them.

Data Retention and Security

How Long We Keep Your Information

We retain your personal information for as long as necessary to provide our services, manage our business relationship with you, and comply with our legal obligations, including tax records, warranty documentation, and similar requirements. When your information is no longer needed, we dispose of it securely.

How We Protect Your Information

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, disclosure, or misuse. These measures include access controls, secure email practices, and careful vendor selection.

We will not promise that our systems are 100% secure, no system is. But we take this responsibility seriously and act promptly to address any issues if they arise.

Children's Privacy

Our website and services are intended for adults seeking home improvement services. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us at office@sevenpinescorp.com and we will delete it promptly.

Changes and Contact

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our business, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website or services after a change is posted means you accept the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this privacy policy or your personal information, please reach out: